Privacy Policy for RideVelo Driver
Ride Velo (“RideVelo,” “we,” “us,” or “our”) provides the RideVelo Driver mobile application (the “App”) to support driver onboarding, account verification, ride management, navigation, and related driver services. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the App.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following categories of information:
A. Account and identity information
- Phone number
- One-time password (OTP) verification details
- Driver profile information you submit, such as your name and other onboarding details
B. Driver and vehicle verification information
- Profile photo
- Driver's license details and images
- Vehicle registration details and images
- Insurance details and images
- Other driver, vehicle, or compliance documents you choose to upload through the App
C. Location information
- Precise location data
- Approximate location data
- Background location data when the App is closed or not in active use, where enabled by your device permissions and applicable law
We use location data to support driver availability, ride matching, trip operations, navigation, safety, and related service functionality.
D. Activity and ride-operation information
- Ride status and trip-related information
- Driver availability status
- Activity recognition data, where supported by the device and permissions granted
E. Device and technical information
- Device identifiers
- App version
- Operating system information
- Log, diagnostic, and crash information
- Push notification token(s), including Firebase Cloud Messaging (FCM) token(s)
F. Media and camera access
- Camera access, if you choose to take photos directly in the App for profile, license, registration, insurance, or other document uploads
- Photos selected from your device gallery, if you choose to upload existing images
How We Use Information
We may use the information we collect to:
- Create and manage your driver account
- Verify your identity, driver eligibility, and submitted documents
- Authenticate your login through phone number and OTP verification
- Match you with ride opportunities and manage ride workflows
- Provide navigation, mapping, and trip support features
- Show your current driver status and support location-based driver operations
- Send service-related alerts, including ride notifications, verification updates, and operational messages
- Maintain safety, prevent fraud, investigate misuse, and enforce our terms
- Improve app reliability, troubleshoot errors, and analyze performance
- Comply with legal obligations and respond to lawful requests
Permissions Used by the App
Depending on your device, Android version, and how you use the App, the App may request permissions such as:
- Camera to capture profile and document images
- Photos/media/storage access to upload images from your device
- Precise and approximate location to support ride, matching, and navigation features
- Background location to support driver operations even when the App is not in active use
- Activity recognition to support certain mobility or trip-related functions
- Notifications to send operational and ride-related alerts
You can manage some permissions in your device settings. If you deny certain permissions, some App features may not work properly.
Third-Party Services
The App may rely on third-party services such as:
- Google Play Services
- Google Maps, Google Places, and navigation-related Google services
- Firebase Authentication
- Firebase Firestore
- Firebase Cloud Storage
- Firebase Cloud Messaging
- Firebase Crashlytics and related diagnostic services
These third parties may process information in accordance with their own privacy policies and terms.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide the App and related driver services
- Maintain driver records and operational history
- Complete verification and compliance processes
- Resolve disputes
- Enforce agreements
- Meet legal, tax, accounting, or regulatory obligations
Retention periods may vary depending on the type of information and applicable legal requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
Depending on your location and applicable law, you may have rights to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Manage permissions through your device settings
To make a privacy request, contact us using the information below.
Children's Privacy
The App is not intended for children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, contact us so we can take appropriate action.
International Data Transfers
Your information may be processed and stored in countries other than your own, depending on where we or our service providers operate. Where required, we will take steps intended to provide appropriate safeguards for cross-border transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised “Last updated” date. Your continued use of the App after changes become effective means you accept the updated Privacy Policy, to the extent permitted by law.
Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact: